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We rarely email, but would like to keep in touch with you regarding product news and announcements in exchange for lifetime replacement of your item.
If you do not want to register for our newsletter, you are still granted a one year warranty on your item from date of purchase.
The Lifetime warranty is valid only for accessories created and sold by Red Dot Laser Engraving.
Our Lifetime warranty is subject to the following conditions:
a) You must be the original purchaser (the original invoice or order email will be required).
b) Your product has damage due to a defect related to a manufacturers defect.
c) You must have purchased the product directly from Red Dot Laser Engraving on Amazon, Etsy, or RedDotLaserEngraving.com.
d) Item must be returned to Red Dot Laser Engraving for inspection.
The Lifetime warranty does not cover the following:
a) Fair wear and tear.
b) Improper care, alternation, misuse or negligent damage to the product.
c) Natural disaster, such as floods and earthquakes.
d) Any repair work by unauthorized third parties on the products voids any warranties.
e) Lost or Stolen
f) Dead batteries
We do not take any responsibility for third party products, i.e., we will not reimburse any damage to devices used together with our products.
Our responsibility shall be limited to the repair or the replacement of the product at our sole discretion. Should no identical product be available, then a suitable alternative as deemed by us will be provided. Should no alternative be available then we may award a refund - the amount to be the purchase amount.
This warranty excludes claims for incidental or consequential damages in connection with the warranty problem.
Customers must return the product back to us on request at their own cost for inspection, to validate if the product is eligible for a replacement under this policy.
Should we deem your product's defect to be covered by the warranty, we will dispatch a new product to you within 30 days.